The conversation about customer service initiated on Dneero True Social Currency is still ongoing. Today I receive the invitation for the third part. It's exciting and fun! I'm really liking the new change from plain old surveys to conversations. It's interesting to see what other people are asking about customer service.Last time I shared a customer service story when I posted the results of my last dNeero customer service conversation. Today, I thought I would share a funny customer service story.

One evening an elderly gentleman came in and needed assistance finding toenail clippers. I walked him over to the nail care products and showed him the selection of toenail clippers we had. Well, he said he already tried cutting his nails with those kinds of toenail clippers. He said the toenail clippers broke when he tried cutting his nails. I found this a little strange but kept my composure as I listened to this man describe his toenail cutting dilemma. I have been using toenail clippers for years and I couldn't fathom the thought of breaking a toenail clipper in the process!

So, after hearing his story and his inability to cut his toenails without breaking the toenail clippers, I suggested he try using the toenail cutters instead. I explained the toenail clippers seemed much sturdier and looked similar to wire cutters. At this point, he said, "No ma'am, I already tried cutting my toenails with those and even tried the wire cutters and they both broke! There I stood staring at this man about ready to burst out in laughter. I didn't want to be rude and I really did want him to be able cut his toenails without breaking anything....but the more he described the condition of his toenails and what pains he went through to cut them, I found it more and more difficult not to laugh. I didn't make it because he told me in a nice slow Southern drawl, "ma'am, I do apologize for taking up your time, but I think you better just send in the direction of your hardware section and see what I kind find over there to get these toenails cut. I started laughing, I couldn't help it.

I apologized of course, but he realized how funny the situation was. I suggested instead of just sitting down and cutting his toenails, he should soak his feet in a bucket of hot water and a teaspoon of olive oil for about 20 minutes. This would soften his toenails and make them much easier to cut. He was a very nice guy and he started to laugh when I told him, if he was looking for a something other than toenail clippers or wire cutters to cut his nails, he might want to check out the selection of pruning shears in the gardening department! He was impressed with my idea and headed off to the garden shop. He stopped by again on his way out to say thanks for help, it had been a pleasure and he was pretty certain the pruning shears would work!

Customer service is a breeze if you can remember to treat people with courtesy and respect. I always loved working in the retail industry because it gave me the opportunity to meet new people on a daily basis. I always found my job entertaining because I never knew what kind of person I would be meeting and every once in awhile I would meet someone who I found totally amusing.

Click here for results of my latest customer service conversation. Enjoy and feel free to join in the conversation. Every time you participate in a conversation, you have the potential to earn some money or donate your earnings to charity. So far, I have accumulated $16.47 and I have a pending balance of $0.97 which will be added to my account as soon as I received the requirement of receiving impressions on my surveys for at least 5 of 10 days.

I'm trying something a little different with sharing my results. Instead of leaving a MYSPACE comment on my friends profile, I am leaving the results of my latest dNeero conversation. Join in the conversation and start having fun and make some money! Hope to see you there. Any questions or comments be sure to drop me a comment!